FAQs
General Questions
We specialize in medications for depression, anxiety, pain relief, and weight management. Our range includes prescription and over-the-counter options to support various mental and physical health needs.
It’s important to consult with a healthcare provider to determine if medication is the right option for you. They will assess your symptoms, medical history, and other factors before making a recommendation.
Yes, as long as you purchase from a reputable source like Drug Medwise. We prioritize your safety by offering only FDA-approved medications and secure payment methods.
Ordering and Payment
To place an order, simply browse our product categories, select the medication you need, add it to your cart, and proceed to checkout. You will need to provide your prescription for certain medications.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your protection.
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
Shipping and Delivery
Shipping times vary depending on your location. In the USA, standard shipping typically takes 3-5 business days. Expedited options are available at an additional cost.
Currently, Drug Medwise only ships within the USA. We do not offer international shipping at this time.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
Returns and Refunds
We accept returns on unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return.
To request a refund, please contact us with your order number and reason for the return. Refunds will be processed to the original payment method within 5-7 business days after we receive the returned product.
Yes, exchanges are available for unopened products. Contact our customer service team to arrange an exchange.
Product Information
Yes, all medications sold on Drug Medwise are FDA-approved and meet strict quality standards to ensure your safety and efficacy.
It’s important to consult with your healthcare provider to determine the most suitable medication for your condition. Our product pages also offer detailed information to help guide your decision.
Yes, detailed ingredient lists are available on each product page. If you have allergies or specific concerns, please review this information before purchasing.
Privacy and Security
We use industry-standard encryption technology to protect your personal and payment information. Our privacy policy ensures that your data is handled with the utmost care and confidentiality.
No, we do not share your personal information with third parties without your consent. Our full privacy policy is available for review on our website.
You can update your account information by logging into your Drug Medwise account and navigating to the account settings section.
Miscellaneous
You can reach our customer service team via email at drugmedwise@proton.me . We are available Monday through Friday from 9 AM to 5 PM EST.
Yes, we periodically offer discounts and promotions. Sign up for our newsletter to stay informed about our latest deals.
Our website offers a wealth of resources, including articles, guides, and FAQs, to help you learn more about mental health and medication options.